Privacy Policy
1. Our Commitment To Privacy
We at Proline Technologies Limited are committed to protecting your privacy. This Privacy Policy applies to both our website (www.proline-tech.com.ng) and our Subscription Service (the Subscription Service). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification, or if you subscribe to the Subscription Service, through the Notification app in your Proline Technologies portal.
While we will notify you of any material changes to this Privacy Policy prior to the changes becoming effective, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review
2. Information We Collect
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below. Payment information includes We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3. How We Use Information We Collect
Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.
We Never Sell Personal Information!!
We will never sell your Personal Information to any third party.!!!
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
- Improve your browsing experience by personalizing the Websites and to improve the Subscription Service.
- Send information or Proline Technologies content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business.
- Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences.
- Provide other companies with statistical information about our users — but this information will not be used to identify any individual user.
- Send information to you regarding changes to our Customer Terms of Service, Privacy Policy , or other legal agreements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
We use the information collected through our Subscription Service by our customers for the following purposes:
- To provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues).
- To respond to customer support requests; and
- Otherwise to fulfill the obligations under the Proline Technologies Customer Terms of Service.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
4. Customer Refund Policy
- Customer satisfaction is our utmost priority as we offer refund to customer where applicable.
- Please note that all refund request will be treated based on the course of action and where no resolution can be offered.
- Customer requesting for refund after payment would be refunded within 14 working days.
- Proline Technologies reserves the right to amend or withdraw this policy at any time.
5. Compensation Policy
- In the event of planned and unplanned maintenance and outages less than 24hrs, no monetary or lost hours compensation would be granted. However, customer would be reimbursed for lost days where planned/unplanned outage extends beyond 24hrs per time.
- Lost days due to technical issues or Service failure will be treated on case by case basis, hence compensation would be calculated from when the complaint was reported to Proline Technologies Limited contact center to when the complaint was resolved.
- Proline Technologies Limited has absolute discretionary rights to amend this policy.
